PatternAgents Return Policy

Thank you for purchasing a PatternAgents product, we appreciate your business and we want you to love your new product and patterns! We understand that sometimes your plans change, or that items may not go together the way you thought they might.

No worries, we are here to help!

Please read the following guidelines, then email Customer Service to set up your return before shipping it back to us.

General Return Guidelines

Product Defects

We work hard to test everything we ship, but sometimes it just doesn't work the way you expect. If you believe that your product is defective, or that it is malfunctioning in some way, we will work with you to attempt to resolve your problem. Technical problems can usually be solved without the need to ship the item back to us. (often it is just a jumper setting that may have been inadvertantly changed...) If we determine that a return of the item is necessary, then Customer Service will create an RMA number for your item, and explain return shipping instructions.

When you contact Customer Service, please be sure to indicate your order number, a description of your problem, and if you have used and/or modified the product in any way.

Please be aware of the following stipulations with regard to the return of any modified items:

Shipping Damage

Please email Customer Service as soon as possible, and include a description of the damages, as well as pictures of the packaging and the product. This information is required, and it is very helpful to us in determining what may have gone wrong in shipping. We will get replacements for the damaged goods out to you, as soon as you complete an RMA (Return Materials Authorization) request.

We will try to ensure that you are fully satisfied with your PatternAgents product. If you have any concerns or questions please feel free to email us. We will do our very best to help resolve your concerns.

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